Crm at minitex

Minitrex Systems
The Minitrex Company is a business entity with different divisions under different personnel heads. The company has various data and information databases. The Minitrex Company has complete operations conducted under four divisions. The divisions include the sales and marketing department, the financing department and the insurance department. The company operates four data and database information systems which include the Customer Contacts System, the Management Business Center System, the Credit Administration System and the General Management System.

Customer Contacts Database

The customer contacts are a data and information system dedicated to serving the sales and marketing department. The database maintains and controls data and information for customers contacts. The main process of data and information entry into the customer’s contacts is through the customers having direct contact with the sales and marketing department. The customers can also get information through making a phone call. The customer contact is not shared with the other department divisions. However, the Customer contacts database share data involving the orders with the credit administration database. Customer contacts database also share data containing the products and services with General Management System.

General Management System
The other form of the data processing and management platform is the General Management System. The data and processing database are used by the department of insurance division the insurance division can receive bills from the customers. The General Management System shares data and information with the customer contacts database. The data and information shared includes the products and services.

Credit Administration System
The credit administration system is the data and information processing system that obtains the billing information from the insurance department. Credit Administration System shares the credit data and information with the customer contacts database. The General Management System is controlled and managed by the insurance department.

Management Business Center System
Management Business Center System manages and process data and information within the financing department. The financing department controls data and information stored in obtained by the customers. Management Business Center System share data and information concerning the orders placed by the customers. Management Business Center System supports the World Wide Web access to the internet.

CRM Minitrex Data
The Minitrex organization has three independent departments. The finance department, the sales and marketing department and the insurance department carry out their transactions on their individual operations. The customer accesses the Minitrex and services through contacting the four areas of customer service. The customers have the freedom of accessing any customer service. The vital data and information concerning the customer contacts information are not evenly distributed between the departments. The process of disseminating and sharing the information among then departments is not defined. The Minitrex organization encounter data and information redundancy resulting from customer’s inability to use a single point service point. The data stored in the Credit Administration System is similar to the data stored in Management Business Center System. The data and information stored by the processing unit lead to data and information redundancy. The departments have no developed mode of data and information sharing. Only a sing department has properly developed a system of education through the online network. The Management Business Center System has access to thru web services hence the customers can access the services through the online services.

Explanation for Calling a customer and Failing to know he is a Customer

An individual at Minitrex can call a customer and fail to know if he is a customer due to lack of sharing the customer contact data and information. The organization has no copy or way of accessing customer contact data and information. The situation results in the organization employee failing to understand their current customer. The poor communication results to the major operation of the company failing to get accomplished due to poor infrastructure of communication (Piercy, & Lane, 2009). The members from a different department like the finance and members of the department of insurance should shares data, and the information is containing the customer contacts. However, the failure may lead to the Minitrex workers calling and failing to identify the customer.

Explanation of failing to understand that the customer had called for the third time

The reason for failing to understand that the customer called for the third time is due to the lack of clear customer registration system. The communication m system at Minitrex has no way of recording the new customers within the organization. The customer contact processing unit doesn’t have the data and information for unregistered individuals. The data and information stored is only that exist within the database. When a call is made and happens that the one calling is not a registered customer, then the system has no record to indicate how many times the person has called through the system. The fact that the individual is new he is also new to the system and people when he is not recorded in the system database.

The Process of Implementing the Customer Relationship Management (CRM)

The Customer relationship management helps in making the general tasks and the functions involving the customers easily to operate for the customers. Jon Bettman should focus on implementing clear customer platform that shares data and information of the customers evenly to all individuals (Farkas, 2011). Denny Khan should design a dynamic communication system that should facilitate the customer data being disseminated across all departments. Denny Khan should implement the automation of the operations by designing an online platform that supports the customers (Schniederjans, et al…, 2012). The system should ensure that the customer can access the services and the functionalities of the Minitrex organization at any time. The company services should get availed to the clients to ensure that all the operations have been automated. The CRM is also achieved through making a simplified system that enables the customers to receive services at one point. The organization should concentrate the business operations to a customer care service n to promote the issue of standardization. Standard services are well offered by having only one point of service delivery (Peppers, & Rogers, 2011).

All departments should be linked by a single cloud-based architecture where all departments should access the company data and information. The cloud computing technology should get applied in the Minitrex Company to facilitate easier access and to unite the departments. Uniting the department shall lead to better terms among Mariella Hopkins, Harold Blumfen, and Jon Bettmann. The togetherness would promote the customers also to emulate the unity of the company. The organization should also avail the goods and services always to the customer have to ensure that they maintain them always. The platforms such as the social media and solution solving platforms should be implemented on the company website for entertaining the customers for social networking. The solutions and feedback to the clients should be made online through chat box (Fjermestad, & Romano, 2006).

What is the Easiest Way to Get an Online Degree?

In the contemporary digital age, the quest for higher education has transformed significantly. The traditional pathways to obtaining a degree, which often involved attending classes on a physical campus, have been augmented by the rise of online education. This shift offers unprecedented flexibility and accessibility, making it easier than ever to pursue an online degree. However, navigating this new terrain can be overwhelming. This comprehensive guide aims to delineate the easiest way to get an online degree, providing a step-by-step approach to simplify your journey towards academic achievement.

Understanding Online Degrees
Before delving into the specifics, it’s important to understand what constitutes an online degree. An online degree is an academic qualification that can be earned primarily or entirely through the use of an internet-connected computer, rather than attending college in a traditional campus setting. These degrees are offered across various levels, including associate, bachelor’s, master’s, and even doctoral programs.

Step-by-Step Guide to Getting an Online Degree
Identify Your Goals and Interests
The first step in pursuing an online degree is to clearly define your academic and career goals. What field are you passionate about? What are your long-term career aspirations? Answering these questions will help you choose the right degree program.

Career Objectives: Determine how an online degree will enhance your career. Are you looking to advance in your current field, switch careers, or gain specialized knowledge?
Personal Interests: Ensure the subject matter of the degree aligns with your interests. This will keep you motivated throughout the program.
Research Accredited Institutions
Accreditation is a crucial factor when selecting an online program. Accredited institutions meet specific standards of quality and are recognized by educational authorities. Enrolling in an accredited program ensures that your degree will be respected by employers and other educational institutions.

Regional Accreditation: Generally considered the most prestigious and widely recognized.
National Accreditation: Often applies to specific types of institutions, such as technical or vocational schools.
Programmatic Accreditation: Specific to particular programs or departments within an institution.
Explore Degree Programs
Once you’ve identified your goals and accredited institutions, explore the degree programs they offer. Pay attention to the curriculum, course delivery methods, and flexibility. Key factors to consider include:

Program Length: Understand how long it will take to complete the program. Some schools offer accelerated options.
Course Structure: Look for programs that offer asynchronous learning, allowing you to access materials and complete assignments on your schedule.
Support Services: Ensure the institution provides robust student support services, such as academic advising, career services, and technical support.
Evaluate Technology Requirements
Online learning requires a reliable internet connection and specific technology. Verify the technical requirements for your chosen program to ensure your computer and software are adequate.

Hardware: Most programs require a computer with a webcam, microphone, and up-to-date operating system.
Software: Familiarize yourself with the learning management system (LMS) used by the institution, such as Blackboard, Canvas, or Moodle.
Internet Connection: A stable, high-speed internet connection is essential for accessing course materials and participating in live sessions.
Assess Financial Options
Financing your education is a critical aspect of the process. Explore various financial aid options available for online students, including:

Federal Financial Aid: Fill out the Free Application for Federal Student Aid (FAFSA) to determine eligibility for grants, loans, and work-study programs.
Scholarships and Grants: Many institutions and organizations offer scholarships and grants specifically for online students.
Employer Tuition Assistance: Check if your employer provides tuition assistance or reimbursement programs.
Apply to Your Chosen Program
After thorough research and planning, it’s time to apply to the online programs that best fit your goals and needs. Each institution will have its application process, which typically includes:

Application Form: Complete the online application form with your personal and academic information.
Transcripts: Submit official transcripts from previous educational institutions.
Personal Statement: Write a compelling personal statement or essay explaining your interest in the program and your career goals.
Letters of Recommendation: Some programs may require letters of recommendation from previous teachers or employers.
Standardized Tests: Depending on the program, you may need to submit scores from standardized tests such as the SAT, ACT, GRE, or GMAT.
Prepare for Online Learning
Once accepted into a program, prepare yourself for the unique challenges and opportunities of online learning. Effective time management, self-discipline, and strong communication skills are essential for success.

Time Management: Create a schedule that balances your coursework with other responsibilities. Use tools like calendars and to-do lists to stay organized.
Learning Environment: Set up a dedicated, distraction-free study space at home.
Engagement: Actively participate in online discussions and group projects. Engaging with peers and instructors enhances your learning experience.
Utilize Available Resources
Take full advantage of the resources and support services provided by your institution. These might include:

Academic Advising: Regularly meet with an academic advisor to stay on track with your program.
Library Services: Access online libraries and research databases.
Career Services: Seek assistance with resume writing, job searches, and interview preparation.
Technical Support: Contact tech support for help with any technical issues you encounter.
Stay Motivated and Focused
Maintaining motivation and focus throughout your online degree program is crucial. Here are some tips to help you stay on course:

Set Goals: Break down your degree program into manageable milestones and celebrate your achievements along the way.
Stay Connected: Build a network with fellow students and faculty. Join online study groups or discussion forums.
Self-Care: Prioritize your physical and mental well-being. Take breaks, exercise, and ensure you get enough rest.
Complete Your Degree and Plan Your Next Steps
As you approach the completion of your degree program, start planning your next steps. This might involve:

Graduation Requirements: Ensure you meet all graduation requirements, including any capstone projects or internships.
Career Planning: Utilize career services to refine your resume, practice interview skills, and explore job opportunities.
Continued Learning: Consider pursuing further education or certifications to advance your career.
Advantages of Online Degrees
Opting for an online degree offers several advantages that make it an attractive option for many students:

Flexibility: Online degrees offer unparalleled flexibility, allowing students to balance their studies with work, family, and other commitments. You can access course materials and complete assignments at your convenience, making it easier to fit education into your life.
Accessibility: Online education opens doors for individuals who may not have the opportunity to attend traditional on-campus programs. This includes people living in remote areas, those with disabilities, or those with demanding work schedules.
Cost-Effectiveness: Online programs often have lower tuition fees compared to on-campus programs. Additionally, you can save on commuting, housing, and other associated costs.
Variety of Programs: The range of online degree programs is vast, covering virtually every field of study. This diversity allows you to find a program that aligns perfectly with your career goals and interests.
Technological Proficiency: Engaging in online learning helps you develop essential technological skills that are increasingly valuable in today’s job market.
Challenges and Solutions
While online degrees offer numerous benefits, they also come with challenges that require careful consideration and proactive solutions:

Self-Discipline: Without the structure of traditional classes, it can be easy to procrastinate. Solution: Develop a consistent study routine and use productivity tools to stay on track.
Isolation: Online learning can sometimes feel isolating. Solution: Engage actively in online forums, participate in virtual study groups, and communicate regularly with instructors and peers.
Technical Issues: Technical problems can disrupt your studies. Solution: Ensure you have reliable technology and familiarize yourself with the technical support resources available through your institution.
Accreditation Concerns: Not all online programs are accredited, which can impact the credibility of your degree. Solution: Thoroughly research and verify the accreditation status of any program before enrolling.
Popular Online Degree Programs
To give you an idea of the diverse options available, here are some popular fields of study for online degrees:

Business Administration: Online business degrees are highly sought after due to their broad applicability in various industries. Programs often cover management, marketing, finance, and entrepreneurship.
Information Technology: IT degrees are in high demand, offering specializations in areas such as cybersecurity, software development, and network administration.
Healthcare: Online degrees in healthcare fields, including nursing, healthcare administration, and public health, prepare students for essential roles in the medical sector.
Education: Online education degrees cater to aspiring teachers and educational administrators, providing pathways to certification and advanced teaching techniques.
Psychology: Psychology programs online offer insights into human behavior and prepare students for careers in counseling, therapy, and research.
Engineering: Many institutions offer online engineering degrees with specializations in civil, mechanical, electrical, and computer engineering.
Tips for Success in Online Learning
To maximize your success in an online degree program, consider the following tips:

Stay Organized: Use digital tools like calendars, task managers, and note-taking apps to keep track of deadlines and assignments.
Actively Participate: Engage with course content, contribute to discussions, and collaborate with peers to enhance your learning experience.
Seek Feedback: Regularly seek feedback from instructors and use it to improve your performance.
Network: Build connections with classmates, instructors, and professionals in your field through online networking platforms and virtual events.
Manage Stress: Develop

Verifying the variance

Variance shows the change from a particular period to another which can be in months, quarters, or years. According to Garrison, Noreen, and Brewer (2003), variance analysis is necessary when evaluating the financial statements and departmental level budgets for the overall financial health of an organization or department. The calculation of variance helps to establish whether an organization is growing or not and at what rate. Variance analysis provides the management team with concrete information on how to make business decisions that would strengthen the financial position of an organization (Garrison, Noreen & Brewer, 2003). The Northeast Health System appears stable in various financial aspects but with normal changes between 2010 and 2011. The health system income statement shows that there was a decrease in the total unrestricted revenue and support in 2011 as compared to 2010 though the total expenses reduced from 2010 to 2011. However, the changes in unrestricted net assets show that year 2011 ended with negative (-) changes as compared to 2010 probably due to huge pension and post-retirement remittances in 2011.

From the variances data obtained, the major positive variances between 2010 and 2011 are observed in cash and cash equivalents (41.3), excess of revenue and gains over expenses (223), net assets from restrictions of purchase of property (68.3), and pension and post-retirement related adjustments (390.3). The significant negative variances are observed in prepaid expenses and other current assets (-87.9), non-operating gains (-197.4), change in net unrealized gains and losses on investments (-170.9), total other changes in unrestricted net assets (-578.1), and a decrease in unrestricted net assets (-283.6). The variances show that there were significant differences in particular aspects of the financials of Northeast Health System both positive and negative.

According to the proportional allocation analysis data, the most significant positive proportions are net patient service revenue for both 2010 and 2011[98.0 (2011); 97.7 (2010], income from operations in 2011 (211.9), change in net unrealized gains and losses on investments in 2011 (167.1), and decrease in unrestricted net assets in 2011 (158.1). The most significant negative proportions from the analysis data are non-operating gains in 2011 (-111.8), and pension and post-retirement related adjustments in 2011 (-76.4).

Most of the financial aspects of Northeast Health System are not heading in the right direction since most of the variances are negative. It shows that the financial health of the firm in 2010 was better than that of 2011. However, the variances in pension and post-retirement related adjustments and excess of revenue and gains over expenses shows that there were more expenses on the two items in 2011 than 2010. Regarding the firm liabilities, the changes were not significant that showed a level of stability. The firm’s assets appear to be on a downfall trend which reveals of some losses or depreciation. For the proportion allocation analysis, it is evident that unrestricted revenues and support decreased in 2011 as compared to 2010, total expenses also reduced in 2011 thereby making the gains over expenses to increase in 2011 as compared to 2010. The major problem experienced in 2011 was the increase in pension and postretirement adjustments as well as fluctuations in unrealized gains and losses on investments.

I would recommend certain actions to the Northeast Health System regarding decreasing or increasing the significant variances and proportional allocations. First is to reduce the accrued wages and vacation payable, the accrued pension liability, and professional liability reserves. The Health facility ought to diversify on the mechanisms of revenue generation to ensure there is an increase in cash flow. The allocations for pension and post-retirement adjustments ought to be controlled to avoid the rapid changes in unrestricted net assets.